Fragrantaura.in believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.

How do I cancel an order on Fragrantaura.in?

If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order.

For outright cancellations by you:
–     If you cancel your order before your product has shipped, we will refund the entire amount.

If the cancellation is after your product has shipped:
–    If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.

Return Policy

Refund and return will only apply if the product got damaged or the wrong product was delivered during shipping. Make a video while opening every purchase,as it is the only proof that you have received damaged or the wrong item.

To complete your return, we require a receipt or proof of purchase and a video during box opening.

Please do not send your purchase back until we confirm.

There are certain situations where only partial refunds are granted:

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to the concerned manufacturer. Let us know & we’ll help you regarding the same

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at (+91) 9143800036 or email us at fragrantaura07@gmail.com mentioning your Order ID. We will personally ensure that a brand-new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.

Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:

• • Any product that exhibits physical damage to the box or to the product;
  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;
  • Any product without a valid, readable, un-tampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;
  • Any product from which the UPC (Universal Product Code) has been removed from its original packaging.

Cash on Delivery Service (COD)

We at Fragrantaura.in will only provide pre-paid services to all the orders.

Price and Payment

4.1 The price of any Products will be as quoted on our Site from time to time, except in cases of obvious error.

4.2 These prices include GST but exclude delivery costs, which will be added to the total amount due once you have selected a delivery service from the available options as set out in Delivery Information.

4.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

4.4 We cannot complete your order until you have paid for it in full. Payment can be made by most major credit or debit cards by completing the relevant details on the “Payment Details” page.

4.5 By using a credit/debit card to pay for your order, you confirm that the card/account being used is yours. All credit/debit card account holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorize payment, we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

4.6 Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will rectify any such errors as soon as possible once we become aware of them. If a Product’s correct price is different from the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.